Privacy Policy

INKLORA.COM – PRIVACY POLICY
Effective Date: July 22, 2025
Contact Email: info@inklora.com

1. INTRODUCTION

At Inklora.com (“Inklora,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR), Payment Services Directive 2 (PSD2), and Strong Customer Authentication (SCA) requirements.

By using Inklora.com, you agree to the terms of this Privacy Policy.

2. WHO WE ARE

Inklora is an online marketplace for prompt-based creative content and services. We act as a Data Controller when handling your personal data in accordance with applicable data protection laws.

3. WHAT DATA WE COLLECT

We may collect the following categories of personal data:

3.1 Information You Provide

• Account Information: Name, email address, password
• Profile Details: Username, bio, social links (optional)
• Billing Details: Payment method, billing address, VAT ID (if applicable)
• Seller Info: Portfolio, bank account details for payouts

3.2 Information Collected Automatically

• Usage Data: IP address, browser type, device type, pages visited
• Cookies & Tracking Technologies: Session cookies, analytics, preferences

3.3 Payment Information

Payments are processed securely by third-party providers (e.g., Stripe), in compliance with PSD2 and SCA. We do not store full credit card numbers on our servers.

4. HOW WE USE YOUR DATA

We process your personal data for the following purposes:

• To create and manage your account
• To process transactions and deliver purchases
• To respond to inquiries or support requests
• To personalize your experience on the platform
• To send transactional and marketing communications (with consent)
• To detect fraud, enforce terms, and comply with legal obligations

5. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data under one or more of the following legal bases:

• Contractual necessity: To fulfill our contractual obligations to you.
• Legitimate interests: To improve our services and prevent fraud.
• Consent: For marketing communications and non-essential cookies.
• Legal obligation: To comply with tax, financial, and regulatory laws.

6. DATA SHARING & THIRD PARTIES

We share data with trusted third parties when necessary:

• Payment processors: Stripe, PayPal (for handling transactions and enforcing SCA compliance)
• Email platforms: For notifications and marketing emails (only with consent)
• Analytics providers: Google Analytics, for website performance tracking
• Regulatory bodies or legal authorities: When legally required

We ensure that all third-party providers adhere to GDPR-compliant data protection standards and are bound by data processing agreements.

7. INTERNATIONAL DATA TRANSFERS

If data is transferred outside the EU/EEA, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Transfers to countries with an adequacy decision from the European Commission

8. DATA RETENTION

We retain your personal data only for as long as necessary for the purposes described above, and in line with legal, tax, and regulatory requirements.

Account information may be retained for up to 7 years after account closure unless legal requirements necessitate a longer retention period.

9. SECURITY

We take security seriously and implement technical and organizational measures to protect your personal data:

• HTTPS encryption across the site
• Secure servers and data backups
• Limited access to personal data
• Strong authentication for admin access
• Strong Customer Authentication (SCA) enforced during payment processes

10. YOUR RIGHTS UNDER GDPR

You have the following rights under the GDPR:

• Right to access – Request access to your data
• Right to rectification – Correct inaccurate or incomplete data
• Right to erasure – Request deletion (“right to be forgotten”)
• Right to restrict processing – Request limitation of data usage
• Right to data portability – Receive your data in a usable format
• Right to object – Object to processing for legitimate interests or marketing
• Right to withdraw consent – Withdraw previously given consent at any time

To exercise these rights, email us at info@inklora.com.

11. COOKIES POLICY

We use cookies to:

• Remember login sessions
• Analyze usage with third-party analytics
• Enable preference storage and user customization

You can manage cookie settings through your browser or by using our on-site cookie management tool.

12. CHILDREN’S PRIVACY

Inklora is not intended for users under the age of 18. We do not knowingly collect data from minors. If we discover such information has been collected, we will delete it immediately.

13. PAYMENT SECURITY & PSD2 COMPLIANCE

All payments are processed via PSD2-compliant payment providers that enforce SCA through methods such as:

• 2-factor authentication
• Biometric or PIN verification
• Device-based authentication

No sensitive payment data is stored by Inklora.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Material changes will be communicated via email or notices on the Site. Continued use of the Site constitutes your agreement to the updated policy.

15. CONTACT US

For any data protection questions or GDPR-related requests, contact:

Inklora.com
Email: info@inklora.com