Refund and Returns Policy
Effective Date: July 22, 2025
Contact: info@inklora.com
Website: https://inklora.com
1. Digital Product Sales Are Final
All sales of digital products (including but not limited to AI prompts, scripts, text files, templates, and downloadable creative materials) on Inklora.com are final and non-refundable.
Due to the instantaneous, irrevocable access granted to digital goods upon purchase, we do not accept returns or offer refunds, except in very limited and specific circumstances (see Section 2).
By completing a purchase, you acknowledge and agree that you are not entitled to a refund once access to the digital product has been delivered.
2. Exceptions – Special Circumstances
Inklora may consider refund requests in the following exceptional and verifiable cases:
a. Duplicate Purchases
If you accidentally purchase the same digital item more than once, please contact us at info@inklora.com with the order numbers. We will verify the duplication and process a refund for the duplicate(s).
b. Technical Inaccessibility
If you are unable to access or download the purchased product due to a verified technical issue originating on our end, and we are unable to resolve the issue within a reasonable time (typically 3 business days), you may be eligible for a refund.
c. Fraud or Misrepresentation
If the item you purchased is proven (through dispute review) to be fraudulent, non-original, or materially misrepresented by the seller, we may approve a refund after investigating the claim.
d. Force Majeure Cases
In rare and provable cases of force majeure (e.g., natural disaster, medical emergency, war, or personal loss affecting access or usage of the product), users may submit a formal refund request including:
- A written explanation of the situation
- Supporting documentation (where applicable)
All force majeure claims will be reviewed on a case-by-case basis, and Inklora reserves the sole right to approve or deny such requests.
3. How to Request a Refund
To request a refund under any of the accepted exceptions above, email info@inklora.com within 7 calendar days of your purchase with the following:
- Order number(s)
- Your full name and account email
- Description of the issue
- Relevant evidence or screenshots (if applicable)
We typically respond within 3 business days. If your claim is approved, refunds will be processed to the original payment method within 5–10 business days.
4. Dispute Resolution Process
If you and the seller are in disagreement over a transaction, you may file a dispute through Inklora by contacting info@inklora.com. Our internal review team will:
- Acknowledge the dispute within 48 hours
- Collect statements and evidence from both parties
- Deliver a final decision within 7–10 business days
Inklora’s resolution is final and binding for both buyer and seller.
5. Chargebacks & Fraud
Unauthorized chargebacks are strongly discouraged and may result in:
- Account suspension or permanent ban
- Reversal of funds
- Reporting to payment platforms
If you believe a transaction was unauthorized or made in error, please contact us directly first for resolution.
6. Changes to This Policy
Inklora reserves the right to update or modify this Return and Refund Policy at any time. The current version is always available at https://inklora.com and takes effect immediately upon publication.
7. Contact
For questions about this policy, refunds, or disputes, please email: info@inklora.com